Contact Instructor Music
Get Help With Your Music
Questions about an order, download, device, or playlist? Send us a message. We’re available Monday to Friday, 9 AM to 6 PM Pacific.
Find Answers in the FAQ
Personal Help When You Need It
Tell Us What’s Going On
Whether you need help locating an order, downloading a playlist, playing music on your device, or choosing a mix for your class, tell us what happened and we’ll help you find the next step. Include your order number if you have it and let us know whether you’re using an iPhone or iPad, Android device, Mac, or Windows PC. For common questions, check the FAQ before sending a message. If you just need fresh download access, you can reset your downloads yourself through the Support page. Our support hours are Monday to Friday, 9 AM to 6 PM Pacific.
Phone
Need help with an order, download, device, or playlist? Send us a message.
Email our support team with your name, email, and message.
Address
Phone number optional; we can reply by email.
When and How to Get Help
Support hours
Monday to Friday, 9 AM to 6 PM Pacific.
Order questions
Include your order number if you have it, such as IM-179486.
Download help
Lost a download link? You can reset your downloads through the Support page.
Device questions
Tell us whether you use an iPhone, iPad, Android, Mac, or Windows PC.
Playlist guidance
Ask us about formats, BPM, or finding music for your class.
Quick answers
Check the FAQ for answers to common questions before sending a message.
Your message
Please include your name, email, and a description of what you need.
Phone number
Adding a phone number is optional; it is not required to contact support.